I Cannot Sign In

Polycopy has no password. You sign in either with Google, or by entering your email address and clicking the verification link we send you. That removes a whole class of problems and creates a few of its own, which is what this page is about. Work down it in order.

Sign-in links are short-lived on purpose. If the email took a while to arrive, or you opened it later on another device, you will see "Your verification link has expired". Nothing is broken. Go back to the sign-in page, enter your email, request a new link, and click it as soon as it lands.

If you see "This verification link has already been used" and you know you did not click it, your email provider probably did. Corporate mail filters and some security add-ons pre-open links to scan them, which consumes a single-use link before you ever see it. Request a new one and click it quickly. If it keeps happening, sign in with Google instead, or use a personal email address.

Check spam and promotions first. Then check the address you typed, because a typo sends your link to somebody else's inbox and you will wait for it forever. Disposable and throwaway email domains are blocked at sign-up, so if you used one, nothing will ever arrive. Use a permanent address.

There are also rate limits, by design. Requesting links over and over locks the address out for a few minutes. If you have been hammering the button, wait five minutes and then request once.

These are two doors into the same house, and they only meet if the email address matches exactly. If you created your account with Continue with Google and later type that same address into the email field, you will normally still get in, because it is the same address. If the addresses differ by even one character, or your Google account uses an alias, you land in an empty second account with no history and no subscription.

The tell is an account that looks brand new. Do not start setting it up again. Sign out, and sign back in the same way you originally signed up. If you cannot remember which that was, try Google first.

If you turned on 2FA and no longer have the authenticator app, use one of the backup codes you saved at setup. Each one works once. If you have no codes and no device, see If You Lose Your 2FA Device.

If you are being asked for a code on a device you told Polycopy to remember, the 30-day window has probably lapsed, or that browser cleared its storage. That is normal. Enter a fresh code from your authenticator app.

The message "MFA was reset. Please sign in again to continue" means 2FA has been removed from the account and you simply need a fresh sign-in. If you did not request that reset, sign in, turn 2FA back on immediately, and then read Spotting Scams and Impersonators.

If none of the above gets you in, email help@polycopy.com or use the Get Help form on the help centre. Send it from the email address on the account, because that is the fastest identity check there is.

Include:

• The exact message on screen, word for word or as a screenshot
• Whether you signed up with Google or with an email link
• Roughly when you created the account
• Whether 2FA is turned on
• Your connected wallet address, if you have one