Get Help From Polycopy
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Getting Started
Create your account, connect a wallet, and make your first copy.
How to Create a Polycopy Account
Sign up free, no password needed
How to Connect Your Polymarket Wallet to Polycopy
Import your key for one-click execution
How to Follow a Trader on Polycopy
Find and follow top traders
How to Copy a Trade on Polycopy
Execute a trade from your feed
What Polycopy Is, and What It Isn't
The clearest version, including the limits
Prediction Markets, Explained
For someone who has never used one
Your First Copy, Step by Step
Sign-up to live copy, end to end
What You Get Free, and What Premium Adds
The two plans, compared honestly
Polymarket US and Global Accounts
Check account compatibility and location rules
Copy Trading
How copying works, starting a bot, and managing it day to day.
Copy basics
Strategies
Auto Copy Bots: Strategy Bots and Trader Bots
Two ways to automate copy trading
How a strategy decides which traders it copies
How a strategy's trader list is built
What happens when a strategy’s trader list changes
When a trader joins or leaves your strategy
Why strategies have a minimum budget
The floor, and why it exists
Start and Manage a Strategy Bot
Start a strategy, then adjust its budget or pause it
Starting a copy
What Is Copy Score & How to Use It
Whether a trader is worth copying
Trader Types We Flag: Why Market Makers Are Harder to Mirror
Market makers, arbitrage, and very high frequency wallets
How to Read the Discover Board
What the trader board is ordered by
How to Use Fire Feed on Polycopy
Trades from traders who are not hard to copy
How to Set Up a Trader Bot on Polycopy
Automate trade copying 24/7
Managing your copy
How to Configure Trader Bot Rules (Caps, Filters, Sizing)
Fine-tune your bot's risk rules
Max Per Trade: How Trader Bot Copies Are Sized
Your copy size explained
Pause vs Stop: Managing Your Bot
Pause keeps positions; Stop attempts sales
How Close Can a Trader Bot Get to the Trader's Bet Size?
Getting close to the trader's bet size
How to Manage, Pause & Stop Your Bots
Pause, edit, or stop your bots
What Happens When You Stop a Copy
Understand stopping and any positions left open
Why a Bot Stops Copying on Its Own
Circuit breakers and system pauses
When the Trader You Copy Goes Quiet
An idle bot costs nothing
When copies don't fill
Wallet & Funds
Connect your Polymarket wallet, deposit, and withdraw.
How to Deposit pUSD on Polymarket
Fund your account with pUSD
How to Deposit Funds for Copy Trading
Get money into the account Polycopy trades from
My Deposit Has Not Arrived
Diagnose a deposit that never showed up
Cash vs Portfolio Value
Why a funded account can still say insufficient balance
How to Withdraw Your Funds
Cash out from Polymarket, not from Polycopy
Is My Money Safe?
What non-custodial actually means for your funds
How to Export Your Polymarket Key
Get the key Polycopy needs to place your trades
How to Disconnect or Change Your Wallet
Remove a wallet, or swap in a different account
Markets & Resolution
How prediction markets price, trade, and resolve.
Order Types, Expiry, Maker & Taker
Limit, FAK, FOK, expiry, maker vs taker
What Happens When a Market Resolves
Payouts, your Portfolio, and what your bot does next
How Market Prices Work
Price as probability, and what the number hides
How Markets Resolve
Rules, sources, timing, and disputes
How to Read a Market
What to check before you copy into a market
Liquidity, Spread, and Why They Matter When Copying
Thin books cost you twice
Multi-Outcome Markets
More than two answers, one payout
Fees & Billing
Trading fees, Premium, the trial, and payments.
Premium Trial and Billing
Trial, renewal, cancellation, and billing basics
How Polycopy Fees Work
One flat fee per trade, explained line by line
Polymarket Rebates and Your P&L
Fees Polymarket pays back, counted in your results
My Payment Failed or I Was Charged Unexpectedly
Declines, renewals, receipts, and what to email us
How to Manage Your Subscription
Upgrade, cancel, and what happens next
Why a Trade Cost More Than You Expected
Four costs, told apart, on one ticket
Account & Security
Login, 2FA, key security, and keeping your account safe.
How to Set Up 2FA on Polycopy
Protect your account with an authenticator app
I Cannot Sign In
Work through the sign-in failures in order
If You Lose Your 2FA Device
Backup codes first, then approved devices, then support
Spotting Scams and Impersonators
The four things Polycopy will never ask you for
How to Manage Your Account Details
Display name, notifications, and trading defaults
How to Delete Your Account
Request deletion, and what to do before you do
Policies & Risk
Eligibility, restrictions, taxes, and trading responsibly.
Troubleshooting
Fixes for the problems users actually hit.
My P&L Doesn't Match Polymarket
When the two portfolio numbers disagree
I See 'Trading Restricted in Your Region'
Polymarket's regional block, explained
I See an 'Insufficient Allowance' Error
A one-time Polymarket approval fixes it
Check Which Polymarket Account Is Linked
Match the address in Settings to Polymarket
I Use a Polymarket Deposit Wallet
Deposit wallets work, if linked right
Still Need Help?
Send us a message and we'll reply by email, or write to help@polycopy.app.