A missing Polymarket deposit is almost always one of five things. How to tell which one, which are recoverable, which are not, and exactly what to send support.
Last updated August 22, 2026
A deposit that has not shown up is almost always one of five things. Four of them happen on the blockchain, before Polymarket ever sees the money. One of them is a Polycopy problem that takes a minute to fix. Work down the list in order rather than guessing, because the fixes are completely different.
Cause 1: it is still confirming
Most deposits confirm in 1 to 5 minutes. Cross-chain deposits and busy networks stretch that out, sometimes to half an hour or more. Before anything else, open the sending wallet or exchange and find the transaction. If it shows as pending, you are not missing a deposit, you are waiting for one. Give it an hour before treating it as a problem.
Cause 2: it went out on the wrong network
USDC exists on many chains. Polymarket credits USDC that arrives on Polygon. If you withdrew from an exchange and left the network set to Ethereum, Arbitrum, Base, Solana, or anything else, the transfer succeeded on that chain and simply never reached Polymarket. The transaction looks complete in the sending wallet, which is exactly why this one fools people.
This is not something Polycopy can undo. Whether anything can be done at all depends on the receiving address and the chain it landed on, and only Polymarket can answer that. Contact Polymarket support with the transaction hash before you send anything else.
Cause 3: it went to the wrong address
A mistyped or stale deposit address sends money to a stranger, or to nobody at all. On-chain transfers are final. There is no chargeback, no reversal, and no support ticket that changes that. Treat funds sent to a wrong address as gone.
The habit that prevents this one: copy the deposit address from Polymarket's own deposit screen every single time, and check the first four and last four characters after pasting. Never reuse a saved address, and never accept one from a direct message.
Cause 4: it was the wrong asset
Polymarket funds in USDC. USDT, DAI, MATIC, ETH, and every other token are different assets, and sending one of them does not create a pUSD balance. Sometimes Polymarket can recover a wrong-asset transfer and sometimes it cannot, so this one is worth a support ticket rather than an assumption. Note the exact token contract address when you write in.
Cause 5: it landed in a different Polymarket account
This is the recoverable one, and it is more common than the other four put together. People often end up with more than one Polymarket account, usually one from an email login and one from a wallet login. If you funded account A and connected account B to Polycopy, your money is safe, Polymarket shows it, and Polycopy reads a balance of zero.
The tell is simple. If your Polymarket portfolio shows the balance but Polycopy does not, the money is not missing, the link is wrong. Fix it by connecting the key for the account that actually holds the funds. See How to Disconnect or Change Your Wallet.
What can be recovered, and by whom
What happened
Recoverable?
Who can help
Still confirming
Yes, it arrives on its own
Nobody needs to. Wait.
Sent on the wrong network
Sometimes, and never by Polycopy
Polymarket support
Sent to the wrong address
No. On-chain transfers are final.
Nobody
Sent the wrong asset
Sometimes, depending on the token
Polymarket support
Landed in your other Polymarket account
Yes, the money was never lost
You, in Polycopy Settings
What to send when you contact support
Whoever you write to, one message carrying all of this beats five messages without it.
The details that make a ticket answerable
Include every line. A ticket missing the transaction hash cannot be investigated at all.
Transaction hash
The full hash of the transfer, copied from the sending wallet or exchange.
Network
The chain you actually sent on, not the one you meant to send on. Check it rather than remembering it.
Asset and amount
The exact token and the exact amount, including decimals.
Sending address
The wallet or exchange address the money left from.
Destination address
The address you pasted, exactly as you pasted it.
Time and date in UTC
When you hit send.
Your account emails
The email on your Polymarket account and the email on your Polycopy account. If they are different, say so, because that difference is often the whole answer.
For anything that happened on the blockchain, write to Polymarket. For a wrong linked account, or if you cannot tell which cause you are looking at, email help@polycopy.com or use the Get Help form on the help centre and paste the same details. Write from the address on your Polycopy account so we can find you straight away.
How long should I wait before treating a deposit as missing?
An hour. Under an hour, network congestion explains almost everything. Past that, find the transaction and check the network and the destination address before contacting anyone.
Can Polycopy refund a deposit that went to the wrong place?
No. The money never passed through Polycopy, so there is nothing on our side to refund. We can only help when the funds are sitting safely in a Polymarket account that is not the one you linked.
Still stuck? Send us a message and we'll reply by email.