How to Delete Your Account
How to request Polycopy account deletion, what to do first, what deletion removes, what is retained for legal and accounting reasons, and why your funds are unaffected.
Last updated August 22, 2026
There is no self-serve delete button today, so account deletion is a request. Before you make it there are a few things worth doing first, because deletion does not do them for you.
Stop your bots and settle your positions
Stop any Auto Copy bots, and decide what to do with open positions. Sell them, or let them resolve. Deleting your Polycopy account leaves them exactly as they are on Polymarket.
Cancel Premium
Cancel your subscription so billing stops. See Can I cancel my subscription?.
Disconnect your wallet
Settings, wallet section, Disconnect. That deletes your encrypted key from Turnkey immediately rather than waiting on a request to be processed.
Save anything you want to keep
Export or note down any records you want for your own accounting. Your Polymarket trade history stays on Polymarket, but your Polycopy view of it will not survive deletion.
Send the request
Email help@polycopy.com from the address on the account with the subject "Delete my account", or use the Get Help form on the help centre. Writing from the account address is what confirms it is you.
| Item | What happens |
|---|---|
Your profile and display name | Removed |
Who you follow, and your saved traders | Removed |
Your Auto Copy bots and their settings | Removed |
Your encrypted key at Turnkey | Deleted, if you have not already disconnected |
Your Polycopy copy history | Removed from your account view |
Records of executed trades and fees charged | Retained where we are required to keep them for accounting, tax, and legal obligations |
Billing records held by Stripe | Retained by Stripe under their own retention rules |
Your Polymarket account, balance, and positions | Untouched. They are not ours to delete. |
Retention is not us quietly keeping your account alive. It is the minimum record of transactions that actually happened, held because financial records have to be. It is not used to keep serving you the product.